Responsible Gambling Policy

At VegasNova we are committed to safer gambling. We aim to ensure play remains fun and within each player’s control. This page explains the principles we follow, the tools available on your account, and where to get help if gambling stops being enjoyable or starts to cause concern.

Player protection principles

We put player safety first by promoting informed, controlled play. We encourage responsible use of account controls, regular self-checks, and prompt contact with our support team if you notice signs of risk. Our approach balances easy access to help with practical tools to limit activity.

Activity-control tools

Players can manage their activity through a set of account controls. These tools are designed to give straightforward control over how, when, and how much you play. Use them proactively if you want to set boundaries or take a break.

Deposit limits

You can set daily, weekly, or monthly deposit limits on your account. Limits are adjustable in your responsible gambling settings and take effect after confirmation. If you need help setting or lowering a limit, our support team can assist.

Loss limits

Loss limits allow you to cap how much you can lose over a set period. These limits help maintain budgeting discipline and reduce the chance of chasing losses. Loss limits are applied at account level and can be changed with a cooling-off period to prevent impulsive removals.

Time limits and account breaks

Session reminders and time limits help you keep play sessions short and deliberate. You can schedule automatic session alerts, set maximum session lengths, or take a short account break for 24 hours to several weeks. Account breaks stop further play until the chosen period ends.

Self-exclusion

If you need to stop playing for a longer period, self-exclusion is available. You can choose a medium-term or permanent exclusion. During self-exclusion your account will be closed or suspended and access to play will be blocked. We will also provide information on how to seek further support.

Signs of problematic behaviour

Look out for signs such as chasing losses, spending more time or money than intended, borrowing to play, or neglecting responsibilities. If these behaviours apply to you or someone you know, consider using limits, taking a break, or seeking professional help.

Tips for maintaining control

Keep play within budget by setting strict deposit limits, scheduling regular breaks, and monitoring account history. Treat gambling as paid entertainment, not a way to make money. Talk with friends or family if you notice changes in behaviour or mood related to play.

Professional help and support organisations

If you need external support, contact local or national services such as provincial helplines, ConnexOntario where applicable, Gamblers Anonymous, or Gambling Therapy. For immediate assistance or to discuss account options, contact our support team directly through the help centre in your account.