Data Privacy Policy

This Privacy Policy explains how we collect, use, disclose and protect personal information when you create an account or use services at VegasNova. We take your privacy seriously and describe below the types of information we process, why we process it, how we keep it safe, and the options available to you as a user in Canada.

Types of data we collect

Personal data

We collect information you provide when registering or verifying your account, including full name, date of birth, address, email, phone number, government-issued ID for KYC, and payment details needed to process deposits and withdrawals. Account credentials such as username and password are also collected and stored in a secure form.

Technical data

We log device and connection details like IP address, browser type, operating system, device identifiers, and app or browser settings. We may also store location data where necessary to comply with local rules and to improve service delivery.

Transactional and activity data

Records of deposits, withdrawals, bets, game history, session duration, and customer support interactions are retained for account management, fraud prevention, and compliance purposes. We may also keep notes related to responsible gaming tools and self-exclusion choices.

How we use your information

Your information is used to operate your account, process payments, verify identity for KYC and anti-money-laundering checks, prevent fraud, provide customer support, and meet regulatory obligations. We also use aggregated and anonymized data to analyse usage trends and to improve functionality. We do not use personal data for purposes that are incompatible with the reasons it was collected without obtaining further consent.

Data protection practices

We protect information using industry-standard technical and organisational measures. This includes encryption of data in transit and storage, access controls, regular security testing, and internal policies that limit employee access to personal information on a need-to-know basis. We also work with vetted third-party suppliers who are required to follow equivalent security standards.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to operate the site, remember preferences, analyse usage, and deliver relevant content. Some cookies are necessary for basic functionality, while others support analytics and marketing. You can manage cookie preferences through your browser settings or the site cookie banner where available.

User rights

Canadian users have rights to access, correct and request deletion of personal information held about them, to withdraw consent where applicable, and to object to certain processing activities. You may also request a copy of exportable personal data related to your account. Rights may be limited where retention is necessary for legal or regulatory reasons.

Access, correction and deletion

To exercise your rights, log in and update your account where possible, or contact us at [email protected]. We will verify your identity before carrying out requests and will respond within a reasonable timeframe. Certain requests may be subject to verification steps to protect your account and prevent fraud.

Information sharing and third parties

We share personal data with service providers needed to operate the service, such as payment processors, identity verification vendors, game providers, analytics partners, and fraud prevention services. We may disclose information in response to lawful requests from authorities or to enforce our terms of service. Third parties are contractually obligated to protect your information and to use it only for authorised purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to active account holders by email. If you have questions about this policy, contact us at [email protected].